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Simply Supplement Success Story continues With A Commitment To Customer Satisfaction

 
03-09-2009

Within the most recent chapter of the Simply Supplements success story, the online and mail order vitamins and minerals supplier has announced some of its key competitive advantages that they have sustained within their industry, which have lead to hundreds of thousands of customers choosing Simply Supplements over their arguably less agile rivals.

In their latest bid to confirm their unrivalled integrity to both existing and prospective customers, Simply Supplements affirmed their dedication to customer satisfaction and declared the success that it has achieved.  Carole Davidson, Marketing Executive at Simply Supplements encapsulated the message and reinforced its success in saying “At Simply Supplements we are dedicated to ensuring that the utmost care and attention is maintained when it comes to making sure that each and every customer receives their order in the most efficient manner. That’s why hundreds of thousands of satisfied customers have chosen Simply Supplements as their number one vitamins and minerals supplier in the UK.”

Carole also went on to express that their increasingly promising position within the UK vitamins and minerals industry is largely based upon 3 key areas of competitive advantage for Simply Supplements, namely Quality, Service and Value. She emphasised “We are dedicated to finding out what the customer wants from their supplements, what they value the most about the brands that they use and what they expect from each and every order they place with Simply Supplements. In line with this, we continuously strive to give the customer what they want in the 3 key areas for customer satisfaction.” Carole typified their commitment to customer satisfaction in saying “If customers are looking for a product that we do not stock we will do our best to source the best quality supplement at the best possible price. Likewise, if a customer is unsure about what product to take for a certain ailment or condition, we are proud to offer a FREE nutritional advice service within our customer service team, where our knowledgeable advisors are dedicated to delivering the highest level of product support and detailed nutritional advice.”
 
“The list is endless!” said Carole, of the lengths that Simply Supplements are prepared to go to in order to ensure complete satisfaction and retention of their valued customers. “Something that our customers are extremely familiar with is the fact that we never compromise on quality” Carole explained, “With our strict quality control systems and Good Manufacturing Practice (GMP) standards, customers can be sure that each and every product they receive from us will be of the highest quality… and that’s not to mention our incessant strive to lead the way when it comes to Customer Care… Customer service and satisfaction is extremely important to us at Simply Supplements.  Our most recent customer survey revealed that 98% of customers receive their order within 2-5 working days, which really is unequalled within our industry.”

In addition, when it comes to value, Simply Supplements really do appear to be streets ahead, with their Buy One Get One Free sale, bulk buy discounts and everyday low pricing strategy. Carole highlighted “The unbeatable prices that we exclusively offer to our customers are derived from our cost savings due to our huge buying power.  And, because we don’t have the overheads of high street stores, we actually pass these savings direct to those who value it the most, our customers! We are so confident that customers will not buy the same product cheaper anywhere else that we offer our exclusive ‘Lowest Price in the UK’ Guarantee. If they buy from us and then see the same product elsewhere, we offer to refund the difference plus 10% with our ‘PriceMatch plus 10%’ promise.”

It is obvious that the passion and drive within the various departments at Simply Supplements is literally compelling the company to new heights. Carole concluded in saying “in the current economic climate, customers are looking for greater value in the products they buy but they certainly do not want quality or service to be compromised. It is our aim to maintain our agility to meet the customers’ ever-changing needs, whilst offering consistently reliable quality and service that they can count on.”

 

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