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Due to the vast increase in demand, especially over the winter season, the need was recognised to update internal efficiency capabilities. The newly acquired, knowledge sharing IT system delivers a clear visibility of dispatched times and itemised stock levels. Automated auto dispatch service is also connected to the warehouse for even speedier delivery.
Alongside the new IT system, the warehouse has also been invested in with a number of new staff employed to manage the high demand levels and assist in the vastly improve delivery times. The entire process is transparent and easier to manage and all the staff have benefited from full and comprehensive training, the efficiency levels are now perfectly on track.
Following the highest ever despatch volumes in the months between November and January, the system now offers high effectiveness levels alongside the unmatched ‘lowest price guarantee’. The new structure promises a great ease of use and monitoring of all activities which allows the advisers to provide more detailed information to customers improving the already enviable customer service levels.
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