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FAQs

FAQ's, Answer to most popular questions


Are Simply Supplements products high quality?
 
If you are looking for quality assurance on the supplements you buy then look no further than Simply Supplements.  We are truly dedicated to providing the highest quality supplements and literally go to the four corners of the earth to source original and genuine raw materials and extracts, which are made from raw material to finished product in the UK to Good Manufacturing Standards (GMP).

GMP offers complete quality assurance; it is a set of strict pharmaceutical regulations, codes, and guidelines that ensure that food supplements are constantly manufactured and controlled to a high standard which is suitable for use. GMP is highly regarded as it verifies manufacturing excellence and demonstrates a manufacturer’s ability to produce supplements that meet both the industry’s high standards of quality and safety as well as label claims, for consistently reliable clinical outcomes.

No matter which country the raw materials are sourced from, Simply Supplements’ GMP approved products are manufactured with strict compliance to the GMP pharmaceutical guidelines in the UK. Whilst GMP certification is not a legal requirement for food supplements in the UK, Simply Supplements choose to recognise it as it offers genuine quality assurance.

For more details on our dedication to quality please click here.
 

What is the Discount Code requested on the order form page of your brochure?
 
This unique code entitles you to various promotions and offers which are exclusive to the brochure you receive. This includes free gifts, special offers, vouchers and discounts on bulk buys. Please remember to use this code when ordering. This code can be found on the back page of the brochure above your name and address. The Discount Code normally includes both letters and numbers. 

 

Is the quantity of tablets/ capsules displayed on your site included in the Buy One get One Free Promotion?  


The amount within the brackets on our site is the TOTAL you will receive after the Buy One Get One Free promotion which is currently available on selected products. We have separated the quantities to make this clear. All our products comes with a price match promise which is if you see the same products cheaper else where we will refund the difference plus 10% Please refer below for further details.

How much Postage and Packing do you charge?
 
Unlike many online companies that charge substantial amounts for postage and delivery, Simply Supplements offer free standard postage and packaging on ALL internet orders no matter how much you spend. You can also take advantage of our NEW express delivery service to receive your goods the next working day. When shopping with Simply Supplements you can choose from the following delivery options:

Express Delivery (Next working day):    FREE for orders over £70, £5.25 for orders under £70

Standard Delivery (Approx. 2 working days):    FREE for all online orders    

Can I track my order?
 
All orders despatched to a UK address can be tracked, offering you complete peace of mind. Simply call our freephone number 0800 988 0292 to speak to a customer service advisor. They will happily locate your parcel and provide an estimated delivery period.

What is the delivery time once I have submitted my order?
 
With our ‘Same Day Despatch Guarantee’ (excluding weekends and public bank holidays in the UK and Guernsey) all orders placed before 12.30pm will be despatched on the day of receipt. Orders placed after 12.30pm are guaranteed to be sent on the next working day. For our express delivery service orders must be placed before 12.30pm Monday to Friday to arrive the next working day.

For our standard delivery service we advise approximately 2 working days for delivery.

What if I see a product cheaper elsewhere?
 
In order to uphold our ‘Lowest Price in the UK’ guarantee, we promise to refund you the difference plus 10% if you buy a product from us and then find an identical product cheaper elsewhere. Please review the following conditions below to confirm the eligibility of the price match.  We ask that you kindly ensure that the competing product fulfils each of the following conditions before proceeding with a ‘PriceMatch Plus 10%’ claim.

  • Products are of the SAME STRENGTH – Price matches cannot be carried out on products of a different specification or ingredient
  • UK or Channel Islands Based – The price match company must be UK or Channel Island registered
  • IT is NOT an AUCTION – We do not match auction site prices, whether it is ‘Buy Now’ or similar
  • You have EVIDENCE – We politely ask that if you do see the same product cheaper elsewhere, you have quantifiable evidence e.g. a leaflet with the offer, a web address for us to check, a brochure reference etc. Simply claiming that you have ‘seen’ it cheaper elsewhere does not provide sufficient evidence.


Where do I go if I can’t find the product I want to order?
 
There are two facilities available to you to search for the products you are looking for. By either typing the product name or description in the 'Product Search” facility at the top right of any web page, or if you know the product code for the product you are looking for, you can enter the product code into the search bar. You can also shop by category or ailment for easy navigation. If you cannot find the product you are looking for, please do not hesitate to call our Freephone Orderline on 0800 988 0292 where one of our advisors will be happy to help.
 
How can I view the status of my order or change my account details?
 
At Simply Supplements we can track the progress of all orders being delivered to a UK address. Please call our Customer Services Department on 0845 863 0622 to speak to a member of our team who will be happy to provide you with live details of your order.
 
What methods of ordering are available to me other than online?
 
Ordering via our Freephone Orderline is simple. Simply call FREEPHONE 0800 988 0292 (Lines open 8am-6pm Mon-Sat) and one of our helpful sales advisors will be happy to take your order - it really is as easy as that! You can also fax your order to us on 0845 430 1215 or send your order to us at our FREEPOST address: Simply Supplements, FREEPOST, GU253, PO Box 204, Guernsey, GY1 5SS. Please note that this is an ‘orders only’ address. All other correspondence can be sent to Simply Supplements, Le Bourg, Forest, Guernsey GY8 0AN.
 
Who do I need to contact if I'm having trouble logging in or have a general query?
 
If you have any queries regarding our website or our products please do not hesitate to call our Customer Service Department on 0845 863 0622 or contact us via email: enquiries@simplysupplements.co.uk
 
Who do I contact if I receive the incorrect items or my products have been damaged in the post?
 
In the unlikely event that your order arrives damaged or you have received the incorrect products, simply call our Customer Services Department on 0845 863 0622 who will be happy to ensure that you are re-sent the correct products without delay.
 
Can I return my products for a refund or exchange?
 
At Simply Supplements we offer a ‘No Quibble’ Refund or Exchange Promise which is a 30 Day Money Back Guarantee! We are so confident that you will love our products that if for any reason you are not completely satisfied with your purchase, we will give you your money back with our 30 day no quibble promise. Please contact our Customer Services Department on 0845 863 0622 for further assistance.


How do I know if my card is safe when placing an order?
 
Our website is secured by SSL which is the industry-standard security protocol, allowing our website to communicate with secure browsers.  SSL uses technically advanced encryption that prevents others from accessing your personal details, including your card details, so you can rest assured that your details are safe every time you place an order with us. For information on how Simply Supplements uses your personal details please refer to our Privacy Statement.