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Privacy Statement

 

At Simply Supplements we are committed to offering the highest levels of service and we aim to help each and every customer to protect their privacy when it comes to using our services. Simply Supplementsí policy is to respect and protect the privacy of all customers who deal with us.

 

If you have any requests concerning your personal information or any queries with regard to these practices please contact us at enquiries@simplysupplements.co.uk.  Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 1998.

 

How you can help protect your privacy

You can help to ensure that unauthorised persons cannot gain access to your account by protecting your username and password from disclosure to an unauthorised person. We recommend that you do not have the same user name and password.


Information collected

Personal information collected via our website, over the phone, or by post, is controlled by Simply Supplements. The information we collect is used to customise our products and services for individual customers. We collect the following information from our customers:

  • Name
  • Postal address
  • Email address
  • Phone number
  • Payment information
  • When shopping online we may also collect information about your usage of our website.

 

When customers use our website, we offer the use of a secure server, which encrypts the financial details of an account and any data relating to payments by credit card. A padlock at the bottom of your browser indicates that encryption is in operation. We also follow strict security procedures for the storage and disclosure of customer information in order to prevent unauthorised access.

 

Use of personal information

At Simply Supplements we endeavour to carry out our marketing activity in a considerate, ethical and economic way and respect the consumerís choice when it comes to receiving promotional materials. Simply Supplements understands the value of our customersí privacy and can assure you that our services are provided with the utmost respect for your privacy.


We process personal information collected via this website for the purposes of:

  • Providing and personalising our services;
  • Dealing with your enquiries and requests;
  • Providing you with information about our products and services;
  • Administering orders and accounts relating to our suppliers or customers;
  • Maintaining information as a reference tool or general resource;
  • Carrying out market research campaigns;

Marketing

Your information may be used to send you details of products or services we offer that are likely to be of interest to you. If you indicated any preferences when providing us with your data, we will use these to determine what information we provide you with.

 

From time to time we would like to be able to pass your information to carefully selected third parties that offer products or services we have identified as likely to be of interest to you. During the checkout process you can opt-out of receiving any marketing communications from third parties by email, post or phone. You can also remove your details from our database at any time by contacting us at enquiries@simplysupplements.co.uk. Alternatively you may wish to write to us at Simply Supplements, Le Bourg, Forest, Guernsey, GY8 0AN.  

 

Disclosures

We will only disclose data to:

  • Suppliers we engage to process data on our behalf.

Other websites

Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy.  If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

Subject access requests

You have the right to see what personal data we hold about you. To obtain a copy of the personal information we hold about you, please write to us at Simply Supplements, Le Bourg, Forest, Guernsey, GY8 0AN. Please note that we reserve the right to charge a fee of up to £10 for any such request.

Internet-based transfers

Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis.  This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation.  By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

Use of cookies

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. We use cookies to identify you when you visit this website and to keep track of your browsing patterns and build up a demographic profile.

Most browsers will allow you to turn off cookies.  If you want to know how to do this please look at the menu on your browser, or look at the instruction on www.allaboutcookies.org.  Please note however that turning off cookies will restrict your use of our website.

By continuing to use this site you are agreeing to the use of cookies as detailed above.

Amendments

Please note that this privacy policy is subject to change from time to time.  It was last reviewed in July 2013.