These terms and conditions govern the sale of products by us (Simply Supplements) to you on the simplysupplements.co.uk website. These terms and conditions constitute the entire agreement between Simply Supplements, whose registered address is Third Floor, 37 Esplanade, St. Helier, Jersey, JE2 3QA (VAT Reg No: 202 3743 50) and you the customer. Please read these conditions carefully before purchasing Simply Supplements products. By ordering our products, you signify your agreement to be bound by these terms and conditions.
Items sold by Simply Supplements are dispatched from our fulfilment centre in Peterborough, the United Kingdom. All purchases made by you are completed and performed in the UK and UK law shall govern every aspect of contractual agreement concerning purchases made from us.
When you place an order on our website to purchase goods from us that constitutes an "Offer toBuy" from you. We accept this order when we send you an "Order Confirmation" (or "Shipment") email confirming that we have dispatched the goods you have ordered from us. That acceptance will be deemed to be complete and communicated to you at the time we send the Confirmation (or Shipment) email, whether you receive that email or not.
Next Day Delivery Service
Simply Supplements orders are dispatched on the same day (for orders received before 12 noon) or within 24 hours (subject to stock availability - out of stock items will be dispatched as soon as they arrive).
Our Next Day Delivery Service is now at £3.50 or FREE when you spend over £40. Orders placed before 12 noon Monday to Friday with our Next Day Delivery Service should arrive with customers on the Next business day. Estimated delivery periods exclude bank holidays. UK only.
Standard Delivery Service
For standard delivery: All standard orders within the UK are delivered by Royal Mail using our free 2-3 day service. The majority of orders placed before 12 noon Monday to Friday should arrive with customers within 2-3 business days excluding the day of despatch. On rare occasions, the delivery period may be 3 business days. Estimated delivery periods exclude bank holidays. UK only. European and international orders are delivered by the country's local post. Delivery times may vary.
Please bear in mind that these delivery times are approximations and during busy periods delivery may be slightly longer.
Please note that in accordance with our terms and conditions, for international orders we cannot investigate the non-arrival of goods until 24 working days after the date of dispatch.
Please note: We are unable to deliver to PO BOX addresses when orders are placed using our standard 2 day delivery service, as our couriers do not provide this service.
If you would like your goods delivered to a PO BOX address please select next-day delivery when placing your order. All orders placed using next-day delivery are dispatched with a different courier, which can deliver to PO BOX addresses.
Postage & Packaging Charges
Standard delivery to UK addresses: FREE on all online orders
Next Day delivery to UK addresses: £3.50 for all orders
European and International delivery: Calculated on weight and size
For all European and International orders, delivery charges will vary depending on the total weight and size of the order. As you add products to your basket the delivery charge will automatically update. With this new service we hope to offer all our international customers fair and competitive delivery charges.
Free Product Trial & Free Gifts
30 day free product trial offered with every order, excluding purchases of practical guides. 4 products available to choose from however this number may change without prior notice. No minimum spend required to qualify for free product trial. Free trial products not eligible for exchange. Free trial products are subject to availability, on rare occasions free products trial may run out of stock and a suitable alternative will be provided.
Free gift available on orders with a minimum spend of £40. 2 free gift products available to choose from. Free trial product not available with free gift promotion. Free gifts not eligible for exchange. Free gifts are subject to availability, on rare occasions free gifts may run out of stock and a suitable alternative will be provided.
Import Duty and VAT
The prices payable for goods as set out in the web site are, inclusive of VAT and shipping/handling costs for UK buyers. We do not charge for deliveries to the UK.
For importations of goods into other EU member states, prices are quoted net of import VAT, customs duty and other levies or taxes. As importer of the goods into these member states you are solely responsible for all import VAT, customs duty, other levies, tariffs or taxes and these may be payable on delivery of the goods to you.
We'll send you an invoice/ delivery note setting out the cost of your purchase we have supplied, together with the total cost of postage and packaging if applicable. Our prices and charges are shown in the subscription magazine and on the Website. We reserve the right to request that we receive payment from you before we supply any products to you.
Ownership and Title
All ownership, title and risk of loss and/or damage in the product you have purchased shall pass to you at the point and time at which such product leaves our premises in Peterborough. All sales are ex works. This means that the sale is completed in the UK and all goods remain in the Channel Islands before any sales transactions are conducted.
When you transact with Simply Supplements or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the simplysupplements.co.uk website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your legal rights.
Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our policies, and these terms and conditions at any time. You will be subject to the policies and terms and conditions in force at the time that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
Events Beyond our Reasonable Control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control including but not limited to any statutory changes or rulings by any act or customs authority affecting the customs duty payable by you. This condition does not affect your legal rights.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
Governing Law and Jurisdiction
Your relationship with us is governed by and construed in accordance with the laws of Jersey. You agree, as we do, to submit to the non-exclusive jurisdiction of the Courts of the Island of Jersey.
Returns & Refunds Policy
We now offer free returns on opened and unopened item(s) for refund or exchange. Simply return the item(s) unused within 30 days of the day of delivery and we will refund the amount charged or arrange a replacement item(s) to be despatched. We do advise that you obtain proof of posting from your local post office upon returning the item(s). We regret that no refunds or exchange will be given on products that have been used or returned after 30 days from the date of delivery. See our Cancellation Policy below for more details.
This Returns Policy does not affect your legal rights.
At Simply Supplements we want you to be delighted every time you shop with us. However, in the event that you wish to cancel your order, under the United Kingdom distance selling regulations, you have the right to cancel the contract for the purchase of the item(s) within a period of 7 working days (commencing from the date the goods are received). This applies to all of our products. However we regret that we cannot accept cancellations for purchases where the item(s) has been used.
To cancel an order, written or oral confirmation must be made within this 7 day period. Please email us at firstname.lastname@example.org or call us on 0800 988 0292.
Goods must then be returned within 30 days of the delivery date to receive a full refund for your order. All return orders should be sent to the following address:
PO Box 1330
For your protection, we recommend that you use a recorded-delivery service and obtain proof of posting from your local post office. You must ensure they are packaged adequately to protect against damage. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.
As soon as we receive the returned item(s), we will refund the relevant purchase price for that item.
Offers on our website may differ from our other promotions. This cancellation policy does not affect your legal rights.
Limitation of Liability
Our liability to you for breaking any of these Terms and Conditions is limited to refunding any money you've already paid for items that you haven't received or that you've returned within the agreed time scales and in the required condition. We won't be liable for any other loss or damages, unless the loss or damages are caused by our negligence or our breach of these terms and conditions.
We do not accept liability for any errors and omissions and reserve the right to change information, prices, offers, specifications and descriptions. We will endeavour to do our best to correct errors and omissions as soon as practicable after we become aware of them. We shall be under no obligation to dispatch an order for products/offers which have been advertised incorrectly but we shall give you the option to either cancel the order or confirm the order at the correct price.
Price Match & Promotion Terms and Conditions
In order to uphold our "Lowest Price in the UK" guarantee, we promise to refund you the difference plus 10% if you have bought a product from us and have then found an identical product cheaper elsewhere. Please review the following conditions below to confirm the eligibility of the price match. We ask that you kindly ensure that the competing product fulfils each of the following conditions before proceeding with a "PriceMatch Plus 10%" claim.
• Products are of the SAME STRENGTH - Price matches cannot be carried out on products of a different specification or ingredient
• UK or Channel Islands Based - The price match company must be UK or Channel Island registered
• IT is NOT an AUCTION - We do not match auction site prices, whether it is 'Buy Now' or similar
• You have EVIDENCE - We politely ask that if you do see the same product cheaper elsewhere, you have quantifiable evidence e.g. a leaflet with the offer, a web address for us to check, a brochure reference etc. Simply claiming that you have 'seen' it cheaper elsewhere does not provide sufficient evidence.
• All offers are subject to availability.
Our Processing of Your Personal Data
In order to process your order the following may be required:
Your email address is stored so that we can send you an email to confirm that any orders, payments, dispatches and any other transactions entered by you have been successfully processed via our website.
We ask you for your telephone number in case we need to contact you about transactions on your account including orders, deliveries and payments. We may also telephone you to advise you of any Simply Supplements offers which we think may be of interest to you.
We may disclose your information to other companies and individuals who we appoint to undertake, on our behalf, services relating to the administration of your account e.g. fulfilling orders, delivering packages, processing credit card payments etc. We may also pass your information to professional advisors if we require advice relating to our administration of your account. Any such companies, firm or individuals may not use your information for any other purpose and are required to process the data in accordance with the relevant Data Protection legislation.
Our Use and Protection of Your Personal Data for Marketing Purposes
At Simply Supplements we endeavour to carry out our marketing activity in a considerate, ethical and economic way and respect the consumer's choice when it comes to receiving direct mail. Simply Supplements understands the value of our customers' privacy and can assure you that our services are provided with the utmost respect for your privacy. Simply Supplements therefore guarantee not to sell or pass your personal data to any third party company. Our direct mailings may from time to time incorporate information from reputable third parties advising you of products and services, which we believe may be of interest to you, however, you can be assured that we will not pass your details to any such third parties. This will be in accordance with the UK's Data Protection legislation. Your data may be used to notify you about other products or services provided by Simply Supplements or its subsidiaries You may at any time request us not to receive such information by writing to us at Simply Supplements, PO Box 1330, Peterborough, PE2 2PW or alternatively by emailing us at email@example.com.
Simply Supplements may use your data to periodically send direct marketing brochures or email you with information on our latest news or product offers. If you do not wish to receive our brochures or emails you can unsubscribe to our service by calling our Customer Service Department on 0800 988 0292, writing to us at Simply Supplements, PO Box 1330, Peterborough, PE2 2PW or emailing us at firstname.lastname@example.org.
This information (and accompanying material) provided by Pinnacle Health Limited trading as Simply Supplements is not intended to replace the attention or advice of a physician or other health care professional. Anyone wishing to embark on any dietary, drug, exercise or other lifestyle change intended to prevent or treat a specific disease or condition should first consult and seek clearance from a qualified health care professional. Simply Supplements strongly advises that anyone who is currently taking medicinal products and or suffer from any form of medical disorder should consult their doctor prior to taking our products. All images on this website are for illustration and guidance purposes only, actual sizes and shapes may vary. Pinnacle Health Limited trading as Simply Supplements strives to ensure that information on this site is as accurate as possible, but does not accept responsibility or liability for any inaccuracies.
For Customer Service Department please call:
Tel: 0800 988 0292
Fax: 0845 430 1215
By Post: Simply Supplements, PO Box 1330, Peterborough, PE2 2PW
Pinnacle Health Limited is the trading name for Simply Supplements, registered in Jersey. Registration number FC032269.